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Showing posts from January, 2021

Understanding and calculating chat concurrency

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Process of preparing training & hiring plan

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Forecasting using time series analysis part:2

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Forecasting using time series analysis

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Understanding different capacity planning model

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Difference between schedule efficiency vs schedule inflexibility

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WFM tutorial for freshers

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Creating sales entry form, using userform in VBA.

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Understanding the difference between omnichannel and multiple channel

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Error Handling in Excel VBA

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Introduction to MYSQL server

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Understanding call routing

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Conditional formatting, using VBA.

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Creating shift pattern and scheduling the agents.

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Understanding the difference between Occupancy, Utilization, Productivity

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Creating own functions in excel using VBA

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Forecasting using, multiple linear regression analysis.

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